Senior Fulfillment Operations Manager

Amazon Inc.; Clarksville (TN); On-site; USD 82,000 - 123,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead both salaried and hourly teams across the fulfillment network, focusing on safety, quality, attendance, and performance. You will drive improvements in productivity through data-driven decisions and support customer delivery promises.

The role requires mentoring staff, leading large projects, and collaborating with Safety, Engineering, and HR to meet business objectives. Flexible scheduling is often required at delivery stations.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and loading balance with Leaders.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.

Skills

People management

Performance management

Flexible schedule

Education

Bachelor's degree or equivalent

Tools

Lean techniques

Six Sigma

Kaizen

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead both salaried and hourly teams across the fulfillment network, focusing on safety, quality, attendance, and performance. You will drive improvements in productivity through data-driven decisions and support customer delivery promises.

The role requires mentoring staff, leading large projects, and collaborating with Safety, Engineering, and HR to meet business objectives. Flexible scheduling is often required at delivery stations.