Senior Operations Manager - Lean, Data-Driven Leader

Amazon Inc.; Turlock (CA); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager to lead a team of salaried and hourly associates in California. You will mentor staff, manage safety and quality metrics, and partner with Safety, Engineering, and HR to meet delivery commitments.

The role emphasizes data-driven decision making, productivity improvements, and cross-functional collaboration across all three legs of the fulfillment network: First mile, Middle mile, and Last mile.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Skills

People management

Performance metrics

Lean techniques

Analytical skills

Customer service

Communication skills

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an Operations Manager to lead a team of salaried and hourly associates in California. You will mentor staff, manage safety and quality metrics, and partner with Safety, Engineering, and HR to meet delivery commitments.

The role emphasizes data-driven decision making, productivity improvements, and cross-functional collaboration across all three legs of the fulfillment network: First mile, Middle mile, and Last mile.