Senior Operations & Customer Service Administrator

FedEx Corporation; Middleborough (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation seeks an Sr Ops Admin to perform clerical and administrative tasks across hub and station operations, including linehaul, QA, and customer service. You will address damaged or misaddressed packages, and act as the first point of contact for customers to resolve a range of issues.

Essential duties include data entry, report generation, and frontline customer service while supporting audits and loss prevention initiatives. A HS diploma and 4 years’ related experience are required.

Qualifications

• Proficient typing and data entry skills.
• Strong customer service mindset and communication skills.
• Ability to manage time and multi-task in a fast-paced environment.

Responsibilities

• Provide clerical support across management and operations functions.
• Enter and verify data in systems to support operational areas.
• Produce regular and ad-hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist audit activities by retrieving data and files for review.
• Support linehaul and loss prevention processes to ensure timely delivery and damage control.

Skills

Typing

Data entry

Customer service

Time management

Organization

Multi-tasking

Phone

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation seeks an Sr Ops Admin to perform clerical and administrative tasks across hub and station operations, including linehaul, QA, and customer service. You will address damaged or misaddressed packages, and act as the first point of contact for customers to resolve a range of issues.

Essential duties include data entry, report generation, and frontline customer service while supporting audits and loss prevention initiatives. A HS diploma and 4 years’ related experience are required.