Senior Operations Admin - Data, QA & Customer Care

FedEx Corporation; Kingman (AZ); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation is seeking a detail-oriented clerk to support hub and station operations, including linehaul, quality assurance, and customer service. You will address damaged and misaddressed packages promptly to optimize delivery times and act as the customer's first contact for a range of issues.

You will perform clerical tasks such as typing, data entry, filing, emailing, and answering calls, while maintaining accurate records and timely reports for management.

Qualifications

• Typing, data entry, and handling phone, copier, and fax for clerical support.
• Proficiency in Microsoft Office and web-based applications for reporting and communication.
• Customer service experience required to respond professionally to inquiries.

Responsibilities

• Provide clerical support for hub and station operations, including linehaul, QA, and customer service.
• Tend to damaged or misaddressed packages to optimize delivery times.
• Serve as first contact for customers and resolve inquiries or escalate as needed.
• Enter and review data in systems to support functional areas; compile reports for management.

Skills

Typing

Data entry

Phone use

Copier

Fax

Microsoft Office

Web-based applications

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation is seeking a detail-oriented clerk to support hub and station operations, including linehaul, quality assurance, and customer service. You will address damaged and misaddressed packages promptly to optimize delivery times and act as the customer's first contact for a range of issues.

You will perform clerical tasks such as typing, data entry, filing, emailing, and answering calls, while maintaining accurate records and timely reports for management.