Operations Admin & Customer Service Specialist

FedEx Corporation; Olive Branch (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Corporation is seeking a detail-oriented clerical professional to support hub and station operations, handling records, data entry, and customer service. The role emphasizes timely processing, accurate scanning, and collaboration with linehaul and QA teams.

You will contribute to timely deliveries by resolving address issues, tracking packages, and maintaining good data quality in multiple systems.

Qualifications

• General clerical skills including data entry and phone handling.
• Strong customer service orientation with a professional approach.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with MS Office and web-based tools preferred.

Responsibilities

• Provide clerical support to management and operations teams (photocopying, filing, emailing, faxing, phones).
• Enter and review data in various systems to support functional areas.
• Prepare regular and ad hoc reports for management review.
• Serve as frontline customer contact and resolve inquiries and issues.
• Assist with BCSA audit data retrieval and file organization.
• Maintain records management tasks including destruction and inventory.

Skills

Typing/Data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Corporation is seeking a detail-oriented clerical professional to support hub and station operations, handling records, data entry, and customer service. The role emphasizes timely processing, accurate scanning, and collaboration with linehaul and QA teams.

You will contribute to timely deliveries by resolving address issues, tracking packages, and maintaining good data quality in multiple systems.