Senior Operations Consultant-Consumer Lending Operations

Bank of America; Chandler (AZ); On-site; USD 73,000 - 105,000; Full time

Job summary

Bank of America is seeking a role focused on change management and operational oversight within Consumer Lending. The position emphasizes design, development, and deployment of products, systems, and processes, with a strong focus on continuous improvement and adherence to regulations.

The candidate will engage in strategic guidance, process efficiency analysis, and alignment of priorities with measurable performance goals, while fostering an inclusive work environment and ensuring compliance

Qualifications

• 1-3 Years Change Management Experience.
• Medium to Advanced Excel Proficiency.
• Medium to Advanced Power Point Proficiency.
• Advanced Communication Proficiency.

Responsibilities

• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and KPIs to measure process effectiveness.
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.

Skills

Change Management

Advanced Communication

Critical Thinking

Customer Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Oral Communications

Presentation Skills

Education

Bachelor’s Degree or equivalent work experience

Tools

Excel

PowerPoint

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting Consumer Lending Business Unit through proactive operational oversight, operational change development & deployment and continual process improvement. Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.

Required Qualifications:

• 1-3 Years Change Management Experience
• Medium to Advanced Excel Proficiency
• Medium to Advanced Power Point Proficiency
• Advanced Communication Proficiency

Desired Qualifications:

• 3-5 Years Home Lending Support or Execution Experience
• Six Sigma Yellow to Black Belt
• Scaled Agile Framework Certified

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Minimum Education Requirement:

Bachelor’s Degree or equivalent work experience

For Internal Employees

- Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - CA - Laguna Niguel - 28202 CABOT RD - SOUTH ORANGE COUNTY RLC (CA6521), US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$72,500.00 - $105,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.