Operations Admin Specialist: Data, QA & Customer Support

FedEx Logistics; Phoenixville (Chester County); On-site; USD 21,000 - 30,000; Part time

Job summary

FedEx Logistics is seeking a part-time hub and station operations clerk to perform clerical and administrative tasks across linehaul, quality assurance and customer service functions. You will handle customer inquiries, data entry, reports, and support audits; ensure timely processing of damaged or misaddressed packages, and assist with DOT/BCSA related documentation as needed.

Applicants should have a high school diploma or GED, 4 years of related experience preferred, strong MS Office and data

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Additional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

Skills

Typing

Data entry

Phone, copier, fax usage

Microsoft Office

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics is seeking a part-time hub and station operations clerk to perform clerical and administrative tasks across linehaul, quality assurance and customer service functions. You will handle customer inquiries, data entry, reports, and support audits; ensure timely processing of damaged or misaddressed packages, and assist with DOT/BCSA related documentation as needed.

Applicants should have a high school diploma or GED, 4 years of related experience preferred, strong MS Office and data