Administrative Specialist - Frontline Ops & Data

Federal Express Corporation; Gaithersburg (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation seeks a detail-oriented clerk to perform a wide range of administrative tasks in hub and station operations. You will handle data entry, records management and customer support to ensure timely delivery and accurate information flow.

Responsibilities include preparing reports, reviewing data quality, addressing customer inquiries, and supporting audits. Strong typing, organizational skills and proficiency with Microsoft Office are essential for daily performance.

Qualifications

• General clerical and data entry tasks across hub and station operations.
• Frontline customer service to resolve inquiries and issues.
• Support for records management, reports and audits as needed.

Responsibilities

• Provide clerical support (photocopying, filing, faxing, emailing, calls).
• Enter data in systems to support functional areas.
• Compile data and generate regular/adhoc reports for management.
• Serve as frontline contact for customer inquiries and issue resolution.
• Assist with BCSA audit data retrieval.
• Manage records including destruction and inventory.

Skills

Typing

Data entry

Customer service

Microsoft Office

Phone handling

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks a detail-oriented clerk to perform a wide range of administrative tasks in hub and station operations. You will handle data entry, records management and customer support to ensure timely delivery and accurate information flow.

Responsibilities include preparing reports, reviewing data quality, addressing customer inquiries, and supporting audits. Strong typing, organizational skills and proficiency with Microsoft Office are essential for daily performance.