Operations Admin I - Data, Records & Customer Service

Federal Express Corporation; Show Low (AZ); On-site; USD 25,000 - 32,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will manage data entry, records, and customer inquiries while ensuring timely delivery and accurate scanning statuses.

This role involves address searches, loss prevention support, and routine reports for management. You should have a high school diploma or GED, with prior clerical or customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Strong data entry and organizational skills.

Responsibilities

• Provides clerical support to management and operations, including photocopying, filing, faxing, emailing, and answering phones.
• Reviews, researches and enters data in various systems to support functional areas and compiles reports for management.
• Serves as frontline customer service to receive, resolve or escalate inquiries and issues.
• Assists with audits and DOT-related documentation; retrieves data and files for review.
• Maintains records and ensures packages are properly scanned, addressed, and delivered on time.
• Tracks metrics; prepares weekly reports and supports IC settlement data entry and inquiries.

Skills

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a detail-oriented clerical associate to support hub and station operations. You will manage data entry, records, and customer inquiries while ensuring timely delivery and accurate scanning statuses.

This role involves address searches, loss prevention support, and routine reports for management. You should have a high school diploma or GED, with prior clerical or customer service experience preferred.