Senior Onsite Printer Technician & Troubleshooter

HP; Virginia (MN); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Paid time off

Job summary

HP in Falls Church, VA is seeking an Onsite Administrator Level II (Printer Technician) to deliver advanced troubleshooting, installation, and optimization of enterprise printing environments. The role includes mentoring junior technicians, coordinating with IT and vendors, and ensuring high customer satisfaction.

The position emphasizes diagnosing complex hardware issues, managing print services, and implementing permanent fixes while maintaining rigorous documentation and SLA compliance.

Qualifications

• 5+ years of experience in maintenance in enterprise printing environments.
• Experience with enterprise printers, copiers, and multifunction devices.
• Strong knowledge of printer hardware architecture and repair procedures.

Responsibilities

• Provide advanced onsite support for printers and print management solutions.
• Diagnose and resolve complex hardware failures, connectivity issues, firmware problems, and print quality defects.
• Configure and troubleshoot network printing environments including TCP/IP, DNS, DHCP, SNMP, print servers, and print queues.
• Install, configure, and support enterprise print management solutions and secure printing technologies.
• Analyze recurring issues and implement permanent corrective actions to improve device reliability.
• Manage escalated service tickets and act as the highest level of support before vendor escalation.
• Provide technical guidance and training to Level 1 and Level 2 technicians.

Skills

Printer troubleshooting

Customer service

Hardware maintenance

Basic networking

Time management

Documentation and reporting

Attention to detail

Job description

HP in Falls Church, VA is seeking an Onsite Administrator Level II (Printer Technician) to deliver advanced troubleshooting, installation, and optimization of enterprise printing environments. The role includes mentoring junior technicians, coordinating with IT and vendors, and ensuring high customer satisfaction.

The position emphasizes diagnosing complex hardware issues, managing print services, and implementing permanent fixes while maintaining rigorous documentation and SLA compliance.