Onsite Printer Fleet Technician

BCforward; California (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

BCforward in Palo Alto, CA is seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team. The ideal candidate will have hands-on experience with HP print devices, strong OS and networking fundamentals, and a customer-service mindset.

This is a full-time onsite role requiring client interaction and proactive problem solving. You will resolve incidents, perform routine installations and configurations, and collaborate with client teams to maintain

Qualifications

• 2–5 years of related technical experience.
• High School Diploma/GED or higher.
• Strong troubleshooting and customer service skills.
• Experience with printer fleet management is preferred.

Responsibilities

• Monitor systems and resolve technical problems on hardware/software using established protocols.
• Identify incident trends and implement practical improvements to prevent recurrence.

Skills

HP printer knowledge

OS fundamentals

Networking fundamentals

Customer communication

Troubleshooting

Incident/problem management

Prioritization

Basic project mgmt

Education

High School Diploma/GED

Job description

BCforward in Palo Alto, CA is seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team. The ideal candidate will have hands-on experience with HP print devices, strong OS and networking fundamentals, and a customer-service mindset.

This is a full-time onsite role requiring client interaction and proactive problem solving. You will resolve incidents, perform routine installations and configurations, and collaborate with client teams to maintain