Onsite Print & Systems Support Technician

Kforce Inc; Mather (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Kforce Inc is seeking a skilled professional to monitor systems, detect performance issues, resolve problems, and support change management processes. The role emphasizes customer issue resolution and adherence to incident and problem management guidelines.

In addition, you will perform OSA Level II tasks including inventory management, replacing consumables, clearing paper jams, assisting end users, and coordinating with HP branded support.

Qualifications

• Requires High School diploma or GED or equivalent work experience.
• Typically 2–5 years of related work experience in maintenance, quality, or a related field.

Responsibilities

• Monitor systems for performance issues and resolve problems per protocols.
• Address customer inquiries to ensure satisfaction.
• Conduct routine installations and configurations with scripted change management.
• Support incident, change, and problem management processes.

Skills

Customer service

Incident management

Troubleshooting

Change management

Team collaboration

Education

High School Diploma or GED

Job description

Kforce Inc is seeking a skilled professional to monitor systems, detect performance issues, resolve problems, and support change management processes. The role emphasizes customer issue resolution and adherence to incident and problem management guidelines.

In addition, you will perform OSA Level II tasks including inventory management, replacing consumables, clearing paper jams, assisting end users, and coordinating with HP branded support.