Printer Technician MM36200919

ADPI; Springfield (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in printer solutions is seeking a motivated Printer Technician. This role is suited for tech enthusiasts who can provide customer-focused printer maintenance and troubleshooting. Responsibilities include diagnosing printer issues, performing maintenance, and ensuring optimal performance at client sites. A solid understanding of printer technology and excellent communication skills are essential for success.

Qualifications

• 1-2 years’ experience in technical support focusing on printers.
• Strong understanding of printer hardware and software.
• Basic troubleshooting for Windows and MacOS.

Responsibilities

• Troubleshoot and resolve printer hardware and software issues.
• Perform routine maintenance on various printers.
• Support network installation and configuration of printers.

Skills

Troubleshooting

Technical Support

Problem-Solving

Customer Service

Detail-Oriented

Job description

We are looking for a motivated Printer Technician. This role is perfect for individuals passionate about technology and eager to deliver printer-related technical skills in a dynamic environment. You will play a key role in providing technical support and maintenance to our clients' printing devices, ensuring optimal performance and customer satisfaction.

Required Qualifications

• 1-2 years’ experience in a technical support role, focusing on multi-functional, plotter, and desktop print devices.
• Strong understanding of printer hardware and software components.
• Experience troubleshooting common printer issues.
• Knowledge of networking concepts related to printer installations and connectivity.
• Ability to physically move printers within a site when necessary.
• Willingness to travel if required.
• Understanding of inventory management.
• Experience troubleshooting various printer types (Multi-Functional, Desktop Laser, Inkjet).
• Basic troubleshooting skills for operating systems such as Windows and MacOS.

Soft Skills and Cultural Fit

• Excellent communication skills for effective client and team interactions.
• Detail-oriented with strong problem-solving skills.
• Proactive and enthusiastic about learning and growth.
• Ability to work independently and collaboratively.
• Customer service-oriented with a focus on client satisfaction.
• Willingness to learn and adapt quickly.

Responsibilities

• Troubleshoot and resolve hardware and software printer issues.
• Perform routine maintenance on various printers.
• Support network installation and configuration of printers at client sites.
• Document service requests and resolutions accurately.
• Manage toner and parts inventory.
• Initiate incident tickets via vendor portals and track in Service Now.
• Contribute to developing best practices for printer maintenance.
• Collaborate with Canon technicians for incident resolution.
• Participate in training to enhance technical skills.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology