Printer Technician

BCforward; California (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

BCforward in Palo Alto, CA is seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team. The ideal candidate will have hands-on experience with HP print devices, strong OS and networking fundamentals, and a customer-service mindset.

This is a full-time onsite role requiring client interaction and proactive problem solving. You will resolve incidents, perform routine installations and configurations, and collaborate with client teams to maintain

Qualifications

• 2–5 years of related technical experience.
• High School Diploma/GED or higher.
• Strong troubleshooting and customer service skills.
• Experience with printer fleet management is preferred.

Responsibilities

• Monitor systems and resolve technical problems on hardware/software using established protocols.
• Identify incident trends and implement practical improvements to prevent recurrence.

Skills

HP printer knowledge

OS fundamentals

Networking fundamentals

Customer communication

Troubleshooting

Incident/problem management

Prioritization

Basic project mgmt

Education

High School Diploma/GED

Job description

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team in Palo Alto, CA. The ideal candidate will have strong experience in printer fleet support, device troubleshooting, consumables management, and customer service and a proven ability to resolve incidents, execute routine installations and configurations, and maintain service levels within established protocols.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software using established protocols.
• Identify incident trends, identify incident trends, identify incident trends, identify incident trends, identify incident trends, *versions* all not good for content.

Required Skills & Qualifications:

• Broad knowledge of HP products and services offerings, including print devices.
• Core technical competencies across OS, networking fundamentals, and HP applications.
• Effective communication with technical teams and first- and middle-level management.
• Active listening and ability to tailor messages to the audience.
• Problem-solving skills, including proactive and reactive approaches and creative thinking.
• Ability to prioritize, propose practical solutions, and suggest operational efficiencies.
• Basic project management, communication, and analytical skills.
• Customer service orientation with experience in incident, change, and problem management processes.

Education & Experience:

• High School Diploma/GED or higher, or equivalent experience.
• Typically 2-5 years of related experience in maintenance, quality, or a related technical field.

Work Conditions:

• Full time at the customer site in Palo Alto, CA.
• Business casual dress code.
• Client interface required and onsite work required.
• No overtime required.

Preferred Skills:

• Experience supporting enterprise print environments and fleet management.
• Familiarity with HP incident, change, and problem management tools.