Senior Onsite Helpdesk Specialist - DC Travel

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A technical support company is seeking a Client Technical Support professional in Washington, DC. This role requires 6-10 years of experience in technical support, specializing in troubleshooting issues with Microsoft products and providing exceptional customer service. The selected candidate will work 100% onsite and must be able to travel around DC to support users and resolve technical problems efficiently, adhering to strict service level agreements.

Qualifications

• 6-10 years of experience in technical support roles.
• Expertise in providing second-tier support to end users.
• Ability to troubleshoot complex software-related issues.

Responsibilities

• Resolve technical issues and close out assigned incidents.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users daily.

Skills

Strong customer service skills

Expertise in troubleshooting complex software issues

Knowledge of Microsoft Office Suite

Experience with desktop operating systems (Windows 11, Mac OS X)

Education

Bachelor’s degree in IT or related field or equivalent experience

Tools

Microsoft Office

Windows operating systems

Mobile devices support

Job description

A technical support company is seeking a Client Technical Support professional in Washington, DC. This role requires 6-10 years of experience in technical support, specializing in troubleshooting issues with Microsoft products and providing exceptional customer service. The selected candidate will work 100% onsite and must be able to travel around DC to support users and resolve technical problems efficiently, adhering to strict service level agreements.