6Yrs Helpdesk Specialist - Washington DC (In-person interview)

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider is seeking an experienced Helpdesk Specialist to join their team in Washington DC. The role requires 6-10 years of experience providing technical support, particularly with Microsoft Products. Responsibilities include resolving technical issues, assisting users, and maintaining service level agreements. This position is 100% onsite and requires mobility around the District.

Qualifications

• 6-10 years of experience in technical support.
• Strong understanding of Microsoft Products.
• Ability to troubleshoot various software and hardware issues.

Responsibilities

• Resolve technical issues and manage incidents.
• Provide high-level customer service to end users.
• Troubleshoot and support various operational systems.

Skills

Technical support

Customer service

Microsoft Products expertise

Tools

Windows Operating System

Apple Operating System

Microsoft Office

Job description

Overview

Role: Helpdesk Specialist

Client: DC Government

Location: Washington DC (Onsite)

Job Description: OCTO helps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to travel around DC.

Roles and Responsibilities

• Resolve technical issues and closing out assigned.
• Service/Incidents requests within the agency"s Service Level Agreements.
• Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
• Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users on a daily basis.
• Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
• Troubleshoot issues related to agency specific applications and web applications.
• Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
• Collaborate with the IT leadership team to test and implement cost effective technology for District.
• Maintain service level agreements related to Desk Side support Service/Incident requests.
• Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.