Senior IT Helpdesk Specialist - Onsite DC

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

AHU Technologies Inc is seeking a Helpdesk Specialist Master in Washington, DC. This role involves providing first-line tech support to District employees, ensuring quick resolution of IT issues across all systems.

The ideal candidate will have at least 11 years of experience in IT support, a Bachelor's degree in IT or related fields, and strong skills in troubleshooting, documentation, and customer service.

Qualifications

• 11 years required experience in IT support.
• Bachelor’s degree in IT, related field, or equivalent experience.
• Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications.

Responsibilities

• Provide Tier 1 and Tier 2 user support for IT issues.
• Document support interactions in the ticketing system.
• Install and configure software on end-user devices.
• Ensure compliance with security policies.

Skills

Diagnosing and resolving end user computer issues

Providing second-tier support to end users

Documenting and tracking IT problems

Knowledge of Windows 11 and Microsoft 365

Familiarity with Active Directory

Using Service Now for ticket management

Troubleshooting VPN and network connectivity issues

Providing IT user guidance and training

Education

Bachelor's degree in IT or related field

Tools

Service Now

Active Directory

Job description

AHU Technologies Inc is seeking a Helpdesk Specialist Master in Washington, DC. This role involves providing first-line tech support to District employees, ensuring quick resolution of IT issues across all systems.

The ideal candidate will have at least 11 years of experience in IT support, a Bachelor's degree in IT or related fields, and strong skills in troubleshooting, documentation, and customer service.