On-Site IT Helpdesk Pro — 24/7 Support (DC)

Verida Inc; Washington (District of Columbia); On-site; USD 50,000 - 65,000; Full time

Job summary

Verida Inc. is seeking an IT Helpdesk Specialist for on-site support in Washington, DC. The role focuses on providing desktop and application support to employees, setting up hardware, and assisting users with Outlook, Office, and other key applications.

Flexibility for night/weekend shifts and travel to satellite offices is required. The position requires practical experience in desktop support, strong troubleshooting skills, and customer-service orientation.

Qualifications

• Experience with desktop user support required, preferably in a help desk/customer service setting.
• Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment.
• A+ certifications preferred.

Responsibilities

• Provide desktop and application support to employees.
• Hardware setup of new machines – laptops, desktops, printers, etc.
• Provide application support for users (Outlook, Office, Trapeze).
• Interact with employees to resolve help desk type items.
• 24x7 support, flexibility for night and weekend work as well as travel to satellite offices.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Education

Associate degree or 2+ years experience

Tools

Windows OS

MS Office

Remote support tools

Job description

Verida Inc. is seeking an IT Helpdesk Specialist for on-site support in Washington, DC. The role focuses on providing desktop and application support to employees, setting up hardware, and assisting users with Outlook, Office, and other key applications.

Flexibility for night/weekend shifts and travel to satellite offices is required. The position requires practical experience in desktop support, strong troubleshooting skills, and customer-service orientation.