Senior Onsite Fulfillment & SLA Leader

ShipBob, Inc.; Elwood (IL); On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Job summary

ShipBob in Elwood, IL is seeking a Principal Operations Support Manager to serve as the senior on-site representative at a partner-operated fulfillment site, owning service-level performance for the Merchant.

You will manage dock-to-door outcomes, inbound/outbound SLAs, labor planning, and SOP development while coaching site leadership and ensuring ShipBob standards and training are applied across the operation.

Qualifications

• 7+ years in warehouse, fulfillment, or logistics ops (senior/multi-function).
• Deep knowledge of fulfillment metrics (SLA, UPH, defects).
• Experience with B2B/D2C ecomm fulfillment and routing guides.

Responsibilities

• Act as primary onsite ShipBob POC for operational inquiries.
• Own daily visibility of SLAs, defects, UPH, and exceptions; drive corrective actions.
• Educate partner site leadership on ShipBob standards, WMS, and merchant processes.
• Build SOPs, job aids, and training materials; audit adherence to standards.
• Coach site leaders on escalation paths and root-cause problem solving.
• Lead quality investigations with root cause analysis and corrective actions.
• Monitor inventory/light flow and flag discrepancies and risks to on-time execution.

Skills

Senior ops experience

WMS proficiency

Data-driven decisions

Communication skills

Problem solving

Partner coordination

Tools

WMS platforms

Operational reporting tools

Job description

ShipBob in Elwood, IL is seeking a Principal Operations Support Manager to serve as the senior on-site representative at a partner-operated fulfillment site, owning service-level performance for the Merchant.

You will manage dock-to-door outcomes, inbound/outbound SLAs, labor planning, and SOP development while coaching site leadership and ensuring ShipBob standards and training are applied across the operation.