Remote Enterprise Merchant Success Lead

ShipBob, Inc.; Maine; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus eligibility

Job summary

ShipBob, Inc. seeks a Senior Merchant Success Manager to deliver world‑class service to enterprise and strategic merchants.

You will manage executive-level relationships, drive strategic account planning, and lead reviews to grow merchant value from ShipBob’s fulfillment network and services. You will partner with internal teams to optimize the merchant experience, coach others on performance, and identify opportunities for expansion across complex, high‑growth accounts in a remote‑friendly

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive‑level customer relationships.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work with internal stakeholders to improve the merchant experience.
• Increase average performance and KPIs for customers to ensure a world‑class experience.
• Coach team members to enhance performance with middle‑market, complex merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks.
• Conduct business reviews and track merchant growth and expansion.

Skills

Executive-level relationships

Sales experience

Merchant services

Tools

Microsoft Office

Job description

ShipBob, Inc. seeks a Senior Merchant Success Manager to deliver world‑class service to enterprise and strategic merchants.

You will manage executive-level relationships, drive strategic account planning, and lead reviews to grow merchant value from ShipBob’s fulfillment network and services. You will partner with internal teams to optimize the merchant experience, coach others on performance, and identify opportunities for expansion across complex, high‑growth accounts in a remote‑friendly