Senior Operations Manager — Lead Growth & Lean Execution

ShipBob, Inc.; North Aurora (IL); Sur place; USD 89 000 - 119 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Résumé du poste

ShipBob, Inc. is seeking a seasoned Fulfillment Operations leader in North Aurora, IL to manage staff, foster a positive work environment, and drive revenue goals.

You will lead distribution, customer service, HR, and recruiting, champion safety, and optimize operational processes with a hands-on approach. The role requires 6+ years of leadership experience, a related degree, and a track record of ownership and results.

Qualifications

• 6+ years of leadership experience.
• Degree in Business, Operations, Supply Chain, or related field preferred.
• Knowledge of Lean and Six Sigma methodologies.

Responsabilités

• Direct operational aspects including distribution, customer service, HR, and recruiting.
• Meet and exceed merchant expectations.
• Manage KPIs, track metrics, and drive continuous improvement.
• Use data driven analyses to find growth opportunities and solutions.
• Hire, train, and motivate the team; set goals and monitor progress.
• Enforce safety standards and legal requirements.
• Share best practices with other locations and HQ.
• Ensure safe handling of receiving, storage, and shipping.
• Additional duties as needed.

Connaissances

Leadership

Start-Up experience

Ownership mindset

Lean Six Sigma

People management

Customer service

Formation

Business/Operations degree

Outils

WMS experience

Description du poste

ShipBob, Inc. is seeking a seasoned Fulfillment Operations leader in North Aurora, IL to manage staff, foster a positive work environment, and drive revenue goals.

You will lead distribution, customer service, HR, and recruiting, champion safety, and optimize operational processes with a hands-on approach. The role requires 6+ years of leadership experience, a related degree, and a track record of ownership and results.