Remote Senior Merchant Success Leader

ShipBob, Inc.; Iowa; Remoto; USD 81.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision & Basic Life

Paid Parental Leave

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

Culture on Instagram

Descrizione del lavoro

ShipBob, Inc. is seeking a Senior Merchant Success Manager to provide a world-class experience for enterprise merchants and align strategic relationships at the executive level. You will conduct business reviews and drive expansion opportunities across ShipBob’s merchant base.

With 4-6 years in sales and merchant services, you’ll collaborate with internal stakeholders, coach teams, and strengthen customer relationships in a fast-paced environment.

Competenze

• 4-6 years of sales and merchant services experience.
• Business Review experience with internal and external stakeholders.
• Proven ability to foster a positive team culture.
• Ability to build executive-level customer relationships.
• Strong negotiation and conflict resolution skills.
• Excellent written and verbal communication.
• Desire to work in a fast-paced environment.
• Advanced experience with Microsoft Office.

Mansioni

• Work closely with internal stakeholders to continually improve the merchant experience.
• Increase performance and KPIs for customers to deliver world-class service.
• Coach team members to enhance performance with middle-market, complex merchants.
• Analyze merchants’ supply chains and advise proactive countermeasures.
• Conduct business reviews and track merchant growth for expansion.
• Grow and maintain strategic relationships at all levels within merchants.

Conoscenze

Sales experience

Merchant services

Stakeholder management

Executive relationships

Negotiation

Communication

Fast-paced environment

MS Office

Descrizione del lavoro

ShipBob, Inc. is seeking a Senior Merchant Success Manager to provide a world-class experience for enterprise merchants and align strategic relationships at the executive level. You will conduct business reviews and drive expansion opportunities across ShipBob’s merchant base.

With 4-6 years in sales and merchant services, you’ll collaborate with internal stakeholders, coach teams, and strengthen customer relationships in a fast-paced environment.