Senior Technical Field Engineer

Ampcus Inc; Bedford Heights (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Technical Field Engineer to install, repair, and maintain hardware and software on customer premises in Bedford Heights, OH. The role requires collaboration with technical colleagues to ensure timely, effective service and customer satisfaction.

The engineer will schedule services, perform administration tasks, and ensure customers understand product functionality while upholding high service standards.

Qualifications

• Must have a valid US driver’s license and reliable vehicle.
• A+ Certification required or obtainable within 90 days of start date.
• 2–4 years of experience in field engineering or related area.
• Hands-on experience with laptop and desktop break-fix.

Responsibilities

• Provides full range of Field Engineering support for large/complex client base.
• Owns onsite service activity and ensures timely delivery.
• Performs advanced maintenance and low-complexity installations.
• Delivers technical feedback to improve service delivery and processes.
• Uses advanced tools to resolve client problems and conduct installs.
• Identifies and resolves systemic issues within the team.
• Supports teammates with technical guidance and knowledge sharing.
• Contributes to client service metrics reporting and documentation.
• Monitors issues and provides improvement recommendations to management.

Skills

Customer service

On-site troubleshooting

Team collaboration

Time management

Education

High School Diploma or GED

A+ Certification

Tools

Laptop/Desktop repair

Microsoft Office basics

Vehicle ownership

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Senior Technical Field Engineer

Location(s)

Bedford Heights, OH

Job Summary

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Job Details

• Work Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Driving: Primarily non-driving, but may require driving between sites
• Must be a US Citizen

Key Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Required Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years of experience in the area of responsibility.
• 1+ years of hands-on experience with laptop and desktop break-fix.
• A+ Certification required. Candidates who do not already have A+ certification will have 90 days after their start date to become certified or may be subject to termination.
• Must have a reliable personal vehicle and car insurance.
• Computer-building background preferred.
• General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Must be able to complete required product training.
• Must be able to pass drug and background screening.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.