Senior Field Engineer – Onsite Tech & Installations

Ampcus Inc; Bedford Heights (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Technical Field Engineer to install, repair, and maintain hardware and software on customer premises in Bedford Heights, OH. The role requires collaboration with technical colleagues to ensure timely, effective service and customer satisfaction.

The engineer will schedule services, perform administration tasks, and ensure customers understand product functionality while upholding high service standards.

Qualifications

• Must have a valid US driver’s license and reliable vehicle.
• A+ Certification required or obtainable within 90 days of start date.
• 2–4 years of experience in field engineering or related area.
• Hands-on experience with laptop and desktop break-fix.

Responsibilities

• Provides full range of Field Engineering support for large/complex client base.
• Owns onsite service activity and ensures timely delivery.
• Performs advanced maintenance and low-complexity installations.
• Delivers technical feedback to improve service delivery and processes.
• Uses advanced tools to resolve client problems and conduct installs.
• Identifies and resolves systemic issues within the team.
• Supports teammates with technical guidance and knowledge sharing.
• Contributes to client service metrics reporting and documentation.
• Monitors issues and provides improvement recommendations to management.

Skills

Customer service

On-site troubleshooting

Team collaboration

Time management

Education

High School Diploma or GED

A+ Certification

Tools

Laptop/Desktop repair

Microsoft Office basics

Vehicle ownership

Job description

Ampcus Inc. is seeking a Senior Technical Field Engineer to install, repair, and maintain hardware and software on customer premises in Bedford Heights, OH. The role requires collaboration with technical colleagues to ensure timely, effective service and customer satisfaction.

The engineer will schedule services, perform administration tasks, and ensure customers understand product functionality while upholding high service standards.