Senior Tech Field Engineer

Ampcus Inc; Lexington (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Ampcus Inc is seeking a Senior Tech Field Engineer to install, repair, and maintain computer hardware and software at customer sites in Lexington, KY. The role emphasizes hands-on diagnostics, timely service, and accurate documentation, with extensive travel between locations.

You will troubleshoot hardware and software issues, perform scheduled installations, and communicate effectively with customers and internal teams. A valid driver's license and willingness to travel are essential.

Qualifications

• High School Diploma or GED.
• 1+ year hands-on experience in laptop and desktop hardware break-fix.
• Experience diagnosing and repairing computer hardware issues.
• General knowledge of laptop/desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Ability to troubleshoot and resolve technical issues independently.
• Valid driver's license and reliable personal vehicle.
• Willingness to travel 2-3 hours to customer locations.
• Willing to work overtime and occasional schedule extensions.
• Ability to complete required technical training and certifications.
• Must pass background and drug screening.

Responsibilities

• Provide comprehensive field engineering support to assigned customers.
• Take ownership of onsite service activities and ensure timely resolution.
• Perform advanced maintenance and troubleshooting on hardware and related products.
• Install, repair, and maintain laptops, desktops, and related equipment.
• Diagnose and resolve hardware and software problems.
• Perform hardware component replacements (motherboards, LCD screens).
• Use technical tools to troubleshoot issues and complete installations.
• Provide technical feedback to improve service delivery.
• Identify recurring issues and recommend solutions.
• Assist team members with technical guidance and support.
• Maintain accurate service records, documentation, and reports.
• Communicate effectively with customers and internal teams.
• Travel between customer locations as required.

Skills

Hardware troubleshooting

Troubleshooting software

Independent problem solving

Time management

Education

High School Diploma or GED

CompTIA A+ certification

Tools

Microsoft Office

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Senior Tech Field Engineer

Location(s)

Lexington, KY

Job Summary

The Field Service Engineer installs, repairs, and performs technical maintenance on computer hardware and software, primarily at customer locations. This position ensures that systems operate as designed and are maintained or upgraded according to customer requirements. The engineer works closely with technical teams and customers to provide timely, effective service, troubleshoot hardware and software issues, perform scheduled installations, and maintain accurate service documentation. This role requires extensive travel between customer sites, with occasional driving distances of 2-3 hours.

Key Responsibilities

• Provide comprehensive field engineering support to assigned customers.
• Take ownership of onsite service activities and ensure timely resolution of technical issues.
• Perform advanced maintenance and troubleshooting on computer hardware and related products.
• Install, repair, and maintain laptops, desktops, and other computer equipment.
• Diagnose and resolve hardware and software problems.
• Perform hardware component replacements, including motherboards and LCD screens.
• Use technical tools and knowledge to troubleshoot customer issues and complete scheduled installations.
• Provide technical feedback and recommendations to improve service delivery.
• Identify recurring technical issues and recommend appropriate solutions.
• Assist other team members by providing technical guidance and support.
• Maintain accurate service records, documentation, and reports.
• Communicate effectively with customers and internal technical teams.
• Travel between customer locations as required.

Required Qualifications

• High School Diploma or GED.
• 1+ year of hands‑on experience in laptop and desktop hardware break‑fix support.
• Experience diagnosing and repairing computer hardware issues.
• General knowledge of laptop and desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Ability to troubleshoot and resolve technical issues independently.
• Valid driver's license.
• Must have a reliable personal vehicle and valid automobile insurance.
• Must be willing to travel 2-3 hours to customer locations when required.
• Ability to work overtime and accommodate occasional schedule extensions.
• Ability to complete required technical training and certifications.
• Must be able to pass background and drug screening.

Preferred Qualifications

• 2-4 years of experience in field engineering or technical support.
• CompTIA A+ certification.
• Experience replacing motherboards and LCD screens.
• Experience diagnosing and repairing laptops and desktop computers.
• Computer‑building or hardware assembly experience.
• Server maintenance and troubleshooting experience.
• Technical certification or Associate Degree.

Certification Requirements

• CompTIA A+ certification is required. Candidates who do not currently hold this certification must obtain it within 90 days of their start date.
• Selected candidates must complete the required manufacturer‑specific computer certifications before receiving a formal job offer.
• Certification examinations are open‑book, completed online, and provided at no cost.
• Candidates must complete the required certifications within approximately three business days of final selection.

Additional Requirements

• Must be at least 18 years of age.
• Must be comfortable using an iPhone for real‑time time and location reporting and service ticket documentation.
• Must have a reliable backup transportation arrangement in case of vehicle breakdown.
• Must have a reliable home computer and high‑speed internet connection.
• Must be willing to work beyond scheduled hours when required.
• Must be able to comply with a business‑casual dress code.
• Must be available for standby scheduling when required.
• Work Schedule: Monday-Friday, 8:00 AM-5:00 PM.
• Work Arrangement: Field‑based - Driving Required.
• Work Authorization: U.S. Citizens Only.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.