Senior Onsite Field Engineer – Hardware & Systems Support

TekWissen LLC; South Bend (IN); On-site; USD 39,000 - 55,000; Part time

Job summary

TekWissen Group is seeking a Sr Tech Field Engineer for a 3-month temporary assignment in South Bend, IN. The role involves installing, repairing, and maintaining hardware and software on customer premises, with a focus on delivering timely, effective service.

The ideal candidate will have 2–4 years of relevant experience, hands-on break-fix skills for laptops/desktops, and solid knowledge of hardware and Microsoft applications. Valid certifications or an Associate Degree are a plus.

Qualifications

• High School Diploma or GED required.
• 2–4 years' experience in area of responsibility.
• 1+ years hands-on experience with laptop and desktop break-fix.

Responsibilities

• Provides full range of Field Engineering support for a base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on products including low-complexity installations.
• Provides technical feedback to improve service delivery.
• Uses advanced tools and knowledge to resolve client problems and conduct installs.
• Identifies systemic issues within the team.
• Supports other team members with technical assistance.
• Contributes to client services metrics reporting and documentation.
• Monitors issues and informs management with improvement recommendations.

Skills

Laptop/desktop break-fix

Hardware knowledge

Microsoft applications

Problem solving

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

TekWissen Group is seeking a Sr Tech Field Engineer for a 3-month temporary assignment in South Bend, IN. The role involves installing, repairing, and maintaining hardware and software on customer premises, with a focus on delivering timely, effective service.

The ideal candidate will have 2–4 years of relevant experience, hands-on break-fix skills for laptops/desktops, and solid knowledge of hardware and Microsoft applications. Valid certifications or an Associate Degree are a plus.