Sr Tech Field Engineer

TekWissen LLC; Nashville (TN); On-site; USD 60,000 - 80,000; Part time

Job summary

TekWissen Group is seeking a Sr Tech Field Engineer in Nashville, TN for a 14-month temporary assignment. The role focuses on on-site installation, repair, and maintenance of hardware and software at customer premises, ensuring systems run as designed and upgrades are applied.

Collaboration with technical teams and proactive scheduling support are essential. The ideal candidate has a High School Diploma or GED with 2–4 years of field engineering experience; technical certification or an

Qualifications

• 2-4 years' experience in field engineering or equivalent.
• High School Diploma or GED completed.
• Technical certification or Associate Degree preferred.

Responsibilities

• Installs, repairs and maintains product and component hardware and software at customer sites.
• Ensures systems operate as designed and are upgraded per requirements.
• Collaborates with technical colleagues to deliver timely service.
• Schedules services and completes required administration, ensuring customer satisfaction.

Skills

High School Diploma or GED

Technical certification

Associate Degree

Education

Associate Degree

Technical certification

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Sr Tech Field Engineer

Location: Nashville, TN 37214

Duration: 14 Months

Job Type: Temporary Assignment

Work Type: Driving

Job Description:

Job Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

TekWissen Group is an equal opportunity employer supporting workforce diversity.