Senior Field Engineer – Onsite Tech & Systems Support

TekWissen ®; Lexington (KY); On-site; USD 33,000 - 47,000; Full time

Job summary

TekWissen is seeking a Field Engineer to install, repair, and maintain hardware and software at client sites. You will ensure systems operate as designed, upgrade as needed, and collaborate with technical teams to deliver timely service.

Responsibilities include onsite service ownership, advanced maintenance, and providing feedback to improve delivery. A high school diploma and 2–4 years' experience are typical requirements.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Responsibilities

• Provides full range of Field Engineering support for a base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback to improve service delivery.
• Uses advanced tools and knowledge to resolve client problems and conduct installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports needs of other team members with technical assistance.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, informing management with improvement recommendations.

Skills

Field Engineering

On-site Support

Customer Service

Technical Troubleshooting

Education

High School Diploma or GED

Technical Certification

Job description

TekWissen is seeking a Field Engineer to install, repair, and maintain hardware and software at client sites. You will ensure systems operate as designed, upgrade as needed, and collaborate with technical teams to deliver timely service.

Responsibilities include onsite service ownership, advanced maintenance, and providing feedback to improve delivery. A high school diploma and 2–4 years' experience are typical requirements.