Sr Tech Field Engineer

TekWissen LLC; South Bend (IN); On-site; USD 39,000 - 55,000; Part time

Job summary

TekWissen Group is seeking a Sr Tech Field Engineer for a 3-month temporary assignment in South Bend, IN. The role involves installing, repairing, and maintaining hardware and software on customer premises, with a focus on delivering timely, effective service.

The ideal candidate will have 2–4 years of relevant experience, hands-on break-fix skills for laptops/desktops, and solid knowledge of hardware and Microsoft applications. Valid certifications or an Associate Degree are a plus.

Qualifications

• High School Diploma or GED required.
• 2–4 years' experience in area of responsibility.
• 1+ years hands-on experience with laptop and desktop break-fix.

Responsibilities

• Provides full range of Field Engineering support for a base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on products including low-complexity installations.
• Provides technical feedback to improve service delivery.
• Uses advanced tools and knowledge to resolve client problems and conduct installs.
• Identifies systemic issues within the team.
• Supports other team members with technical assistance.
• Contributes to client services metrics reporting and documentation.
• Monitors issues and informs management with improvement recommendations.

Skills

Laptop/desktop break-fix

Hardware knowledge

Microsoft applications

Problem solving

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: Sr Tech Field Engineer

Location: South Bend, IN 46628

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Driving

Shift Timings: Mon Fri, 8:00 AM to 5:00 PM

Job Profile Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.
• 1+ Years of hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic / non-complex problems as directed.

TekWissen Group is an equal opportunity employer supporting workforce diversity.