Sr Tech Field Engineer

TekWissen LLC; Lexington (KY); On-site; USD 34,000 - 55,000; Full time

Job summary

TekWissen Group is seeking a Sr Tech Field Engineer to install, repair, and maintain hardware and software on customer premises in Lexington, KY. You will collaborate with technical teams to ensure timely, effective service and customer satisfaction.

The role requires a high school diploma or GED, 2–4 years of related experience, and may require technical certification or an Associate Degree. This onsite position follows a Mon-Fri schedule with standard hours.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• 2–4 years' experience in related area.

Responsibilities

• Provides full field engineering support for large/complex clients.
• Owns onsite service activity end-to-end.
• Performs advanced maintenance and low-complexity installations.
• Provides feedback to improve equipment and service delivery.
• Uses advanced tools to resolve client problems and complete installs.
• Identifies and resolves systemic issues within the team.
• Supports teammates with technical expertise.
• Contributes to service metrics reporting and documentation.

Skills

Field engineering

Technical maintenance

Customer service

Onsite support

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Sr Tech Field Engineer

Location: LEXINGTON, KY 40511

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift Timings: Mon-Fri(08:00 Am to 05:00 Pm)

Job Description:

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Job Profile Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.


• Ensures systems operate as designed and are maintained and/or upgraded per requirements.


• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.


• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.


• Takes complete ownership of onsite service activity.


• Performs advanced-level maintenance on all products, including low-complexity installation activities.


• Provides technical feedback on equipment, systems and processes to improve overall service delivery.


• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.


• Identifies and resolves systemic issues within the team.


• Proactively supports the needs of other team members, providing technical assistance and expertise.


• Contributes to improved client services metrics reporting and documentation.


• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required.


• May require technical certification or Associate Degree.


• Generally, 2-4 years' experience in area of responsibility.

TekWissen Group is an equal opportunity employer supporting workforce diversity.