Senior Online Operations Lead (Remote, 20h/wk)

VaVa Virtual Assistants; New York (NY); Remote; USD 55,000 - 103,000; Part time

Job summary

VaVa Virtual Assistants is seeking an experienced Online Business Manager to build the infrastructure a client needs to operate without chaos. This remote, part-time role focuses on designing systems, establishing accountability, and ensuring teams progress with consistency.

You will own client outcomes, manage complex workflows, and collaborate with VaVa contractors to deliver high-quality results. A strong background in operations and remote leadership is essential.

Qualifications

• Must reside and be authorized to work in the United States.
• Minimum 5 years in operations, project management, or business management, including experience managing people or systems.
• At least 3 years of experience working full-time in a virtual or remote capacity
• Available at least 20 hours per week to support high‑touch, deliverable‑focused clients.

Responsibilities

• Audit existing client workflows and identify gaps, redundancies, or bottlenecks that limit efficiency.
• Design and implement operational systems, standard operating procedures, and repeatable processes to run without founder involvement.
• Oversee project timelines, deliverables, and team accountability with visible milestones.
• Manage and coordinate client internal teams or contractors, providing direction and structure.
• Serve as the primary operational point of contact between the client and their team, vendors, and providers.
• Maintain and optimize tools across PM, communication, and automation platforms for efficiency.
• Handle sensitive business information with confidentiality.
• Identify drift and course-correct with minimal disruption to the client.
• Gather and synthesize operational data to surface trends and risks.

Skills

Leadership

Strategic thinking

Communication

Remote collaboration

Tools

Google Workspace

Microsoft Office

Slack

Zoom

CRM tools

Asana

ClickUp

Notion

Monday.com

Trello

Zapier

AI tools

Job description

VaVa Virtual Assistants is seeking an experienced Online Business Manager to build the infrastructure a client needs to operate without chaos. This remote, part-time role focuses on designing systems, establishing accountability, and ensuring teams progress with consistency.

You will own client outcomes, manage complex workflows, and collaborate with VaVa contractors to deliver high-quality results. A strong background in operations and remote leadership is essential.