Senior On-Site Services Lead – Copy, Mail & Support

Ricoh Americas Corporation; Mason (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401K

Medical, dental, life insurance

Paid vacation and holidays

Tuition assistance

Job summary

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist in Mason, OH to support high-volume copying, binding, and mailing operations. The role requires strong customer interaction, attention to detail, and the ability to handle multiple tasks across office services.

The position reports to the Site Manager or Assistant Site Manager and may involve travel between locations. Typical duties include equipment setup, toner and paper replenishment, scanning, and light reception

Qualifications

• High school diploma or GED required.
• 1–2 years of related work experience.
• Demonstrated competency in basic computer skills, including Microsoft Office Suite.
• Preferred: copy center, print production, or document services experience.

Responsibilities

• Operates high-volume production copiers and performs binding and finishing work.
• Ensures convenience copiers are functioning properly through daily quality inspections.
• Clears paper jams and reports equipment concerns to service technicians.
• Performs basic equipment troubleshooting and escalates service issues as needed.
• Sets up and replenishes equipment, including adding toner and stocking paper.
• Performs document scanning and imaging services.
• May provide temporary or occasional reception support.
• Maintains records for management reporting and inventory control.
• Distributes office supplies, fax transmissions, mail, and packages to designated recipients.

Skills

Customer service

Verbal communication

Interpersonal skills

Attention to detail

1–2 years of related experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist in Mason, OH to support high-volume copying, binding, and mailing operations. The role requires strong customer interaction, attention to detail, and the ability to handle multiple tasks across office services.

The position reports to the Site Manager or Assistant Site Manager and may involve travel between locations. Typical duties include equipment setup, toner and paper replenishment, scanning, and light reception