Senior On-Site IT Support Specialist

Doeren Mayhew CPAs and Advisors; Birmingham (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Doeren Mayhew is seeking a Senior IT Associate for our Birmingham, AL office. You will provide on-site IT support, handle troubleshooting and escalation, and support IT projects while serving as a liaison between end users, infrastructure teams, and leadership to ensure high-quality service delivery.

The role requires 2+ years in technical support, proficiency with M365 and Windows OS, and strong communication skills.

Qualifications

• 2+ years of experience in technical support or help desk.
• Experience with M365 administration.
• Strong communication and security practices.

Responsibilities

• Provide on-site IT support for the Birmingham, AL office.
• Act as Help Desk Technician II equivalent for troubleshooting and escalation.
• Stage offices/desks and assist in moving computer hardware.
• Respond to and manage support requests via ticketing systems, phone, email, and in person while meeting SLAs.
• Install and maintain computer systems and software on laptops and PCs.
• Document technical issues, resolutions, and SOPs in the knowledge base.

Skills

Communication

Problem solving

Time management

Education

Associate degree in IT

Tools

M365 administration

Windows OS

Job description

Doeren Mayhew is seeking a Senior IT Associate for our Birmingham, AL office. You will provide on-site IT support, handle troubleshooting and escalation, and support IT projects while serving as a liaison between end users, infrastructure teams, and leadership to ensure high-quality service delivery.

The role requires 2+ years in technical support, proficiency with M365 and Windows OS, and strong communication skills.