Onsite IT Desktop Support Analyst — End-User Champion

MediSolution; Mobile (AL); On-site; USD 30,307 - 31,684; Full time

Job summary

MediSolution is seeking an IT Associate Desktop Support Analyst located in Mobile, AL. This position plays a critical role in ensuring the day-to-day functionality of the organization’s technology environment by addressing technical issues and providing exceptional customer service.

The ideal candidate will possess strong technical knowledge and interpersonal skills, with 2-4 years of experience in a related field. Responsibilities include troubleshooting hardware and software problems, documenting solutions, and collaborating with IT teams to enhance service delivery.

Qualifications

• 2-4 years of experience in a related field.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as a team player.

Responsibilities

• Troubleshoot and resolve technical problems.
• Provide exceptional customer service.
• Document actions and update the ticketing system.

Skills

Technical knowledge of IT systems

Diagnostic skills

Interpersonal skills

Troubleshooting issues

Customer Service orientation

Education

High School diploma

Bachelor’s degree (preferred)

Tools

MAC and IOS products

Help desk ticketing system

Job description

MediSolution is seeking an IT Associate Desktop Support Analyst located in Mobile, AL. This position plays a critical role in ensuring the day-to-day functionality of the organization’s technology environment by addressing technical issues and providing exceptional customer service.

The ideal candidate will possess strong technical knowledge and interpersonal skills, with 2-4 years of experience in a related field. Responsibilities include troubleshooting hardware and software problems, documenting solutions, and collaborating with IT teams to enhance service delivery.