On-Site IT Support & Workplace Tech Lead

Brasfield & Gorrie, LLC; Birmingham (AL); On-site; USD 65,000 - 95,000; Full time

Job summary

Brasfield & Gorrie, LLC seeks an IT Support Manager to lead the Workplace Technology team at our Birmingham headquarters. This on-site role partners with Service Desk to deliver reliable end-user technology and best-in-class support for office environments.

You will oversee Tier 2 in-person support, device lifecycle management, conference room technology, and standards while driving improvements and vendor relationships to meet business needs.

Qualifications

• 5+ years of IT support management experience preferred.
• Experience leading in-person Tier 2 end-user support.
• Strong vendor relationship management and contract oversight.
• Experience configuring and supporting conference room technologies.

Responsibilities

• Lead the Workplace Technology team at Brasfield & Gorrie, LLC's Birmingham headquarters.
• Oversee Tier 2 in-person end-user support and device lifecycle management.
• Manage conference room technology and standards across office environments.
• Drive continuous improvements and optimize vendor relationships to meet business needs.

Skills

Team leadership

Vendor management

End-user IT support

Conference room technology

Device lifecycle management

Job description

Brasfield & Gorrie, LLC seeks an IT Support Manager to lead the Workplace Technology team at our Birmingham headquarters. This on-site role partners with Service Desk to deliver reliable end-user technology and best-in-class support for office environments.

You will oversee Tier 2 in-person support, device lifecycle management, conference room technology, and standards while driving improvements and vendor relationships to meet business needs.