Senior IT Associate

Doeren Mayhew; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Doeren Mayhew in Birmingham, AL is seeking a Senior IT Associate responsible for advanced troubleshooting, escalation management and assisting IT projects. Acts as liaison between end users, infrastructure teams and leadership to ensure high-quality IT service delivery.

Responsibilities include providing on-site IT support for the Birmingham office, handling help desk requests via ticketing systems, phone, email and in person, maintaining computer systems, and documenting issues and SOPs in

Qualifications

• High school diploma or GED; Associate's degree preferred in IT or related field.
• 2+ years of experience in technical support or help desk.
• Experience with M365 administration and Windows OS.
• Familiarity with ticketing systems and SLA-driven environments.
• Strong listening and communication skills; willingness to learn.
• Understanding of security best practices.

Responsibilities

• Provide on-site IT personnel for our Birmingham, Alabama office.
• Help Desk Technician II equivalent position.
• Stage offices / desks and assist in moving computer hardware.
• Respond to and manage support requests via ticketing systems, phone, email, and in-person interactions while meeting established SLAs.
• Install and maintain computer systems and software on laptops and PCs.
• Document technical issues, resolutions, and standard operating procedures within the knowledge base.

Skills

IT Support

M365 Admin

Windows OS

SLA compliance

Communication

Security best practices

Education

High school diploma or GED

Associate's degree preferred

Tools

Ticketing Systems

Knowledge Base

Job description

Doeren Mayhew is the 36th largest U.S. tax, assurance and advisory firm headquartered in Troy, Michigan with over 25 offices across the country and abroad. Founded in 1932, Doeren Mayhew is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you.

We’re seeking a Senior IT Associate in our Birmingham, AL office. This individual will be responsible for advanced troubleshooting, escalation management, and assistance with IT projects. This individual will act as a key liaison between end users, infrastructure teams, and leadership while ensuring high-quality IT service delivery.

Responsibilities

• Provide on-site IT personnel for our Birmingham, Alabama office.
• Help Desk Technician II equivalent position.
• Stage offices / desks and assistant in moving computer hardware.
• Respond to and manage support requests via ticketing systems, phone, email, and in-person interactions while meeting established SLAs.
• Install and maintain computer systems and software on laptops and PCs.
• Document technical issues, resolutions, and standard operating procedures within the knowledge base.

Qualifications

• High school diploma or GED; Associate's degree in Information Technology or a related field preferred.
• 2+ years of experience in technical support or help desk role.
• Experience with M365 administration and Windows OS.
• Familiarity with ticketing systems and SLA-driven environments.
• Strong listening skills.
• Ability to communicate effectively.
• Drive for continued education and willingness to learn new skills.
• Strong understanding of security best practices.
• Ability to work in a fast-paced environment.
• Willingness to work shifts, including evenings or weekends if required.
• Additional travel outside of the Birmingham, AL area may be required.

Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.

“Doeren Mayhew” is the brand name under which Doeren Mayhew Assurance, PC and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services. Doeren Mayhew Assurance, PC and Doeren Mayhew Advisors, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Doeren Mayhew Assurance, PC is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Doeren Mayhew Advisors, LLC, DM Payroll Solutions, Doeren Mayhew Capital Advisors and their subsidiary entities are not licensed CPA firms.