Senior Omnichannel Performance & Customer Success Lead

Inmar Intelligence; Chicago (IL); On-site; USD 101,000 - 169,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plans with company‑m

Health Spending Accounts (HSA/FSA)

Flexible time off and 11 paid holidays

Family-building benefits

Job summary

Inmar is seeking a Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team.

You will develop strong customer relationships to drive retention and loyalty while collaborating with analysts, product, sales and operations to ensure satisfaction with services. You will coordinate campaigns, onboard clients, lead best-practice initiatives, manage revenue forecasting, analyze post-program results, prepare QBRs, and drive renewal cycles.

Qualifications

• Bachelor's degree required.
• 4–7 years of experience on a Customer Success team in a marketing or advertising technology firm or retailer, with progressively increasing responsibilities.
• Experience promoting value through customer experience is required.

Responsibilities

• Coordinate with customers and operations teams to ensure timely execution of advertising and offer programming.
• Assist in training and onboarding of customer teams to drive adoption and ongoing engagement.
• Lead the implementation of commercial planning and leverage retailer assets to drive revenue.
• Collaborate with product teams to convey customer insights for improvement opportunities.

Skills

Communication

Excel proficiency

Process optimization

Team collaboration

Analytical thinking

Education

Bachelor's degree

Tools

Excel

Job description

Inmar is seeking a Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team.

You will develop strong customer relationships to drive retention and loyalty while collaborating with analysts, product, sales and operations to ensure satisfaction with services. You will coordinate campaigns, onboard clients, lead best-practice initiatives, manage revenue forecasting, analyze post-program results, prepare QBRs, and drive renewal cycles.