Senior Office Services Specialist - Onsite Mailroom

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and more

Job summary

RR Donnelley & Sons in Washington DC is seeking a Senior Office Services Associate to deliver day-to-day office support, including mailroom operations, supply management, visitor setup, and client inquiries. Reprographics experience is preferred, and a strong customer-service mindset is essential.

This is a client-facing role within a tenured team, with a fixed schedule from 11:00 AM to 8:00 PM and on-site work.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year mail room and office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain and enhance relationships.
• Good written and verbal communication skills with professional etiquette.
• Attention to detail with good organizational skills.
• Ability to meet deadlines and complete all projects in a timely manner.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Mail room operations

Customer service

Office services

Reprographics

Teamwork

Communication

Time management

Physical lifting

Education

High school diploma or equivalent

Tools

Office equipment

Job description

RR Donnelley & Sons in Washington DC is seeking a Senior Office Services Associate to deliver day-to-day office support, including mailroom operations, supply management, visitor setup, and client inquiries. Reprographics experience is preferred, and a strong customer-service mindset is essential.

This is a client-facing role within a tenured team, with a fixed schedule from 11:00 AM to 8:00 PM and on-site work.