Office Services Specialist — Repro & Mail

RR Donnelley; Santa Monica (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD is seeking an Office Services Associate to provide daily back-office support including reprographics, mail, and intake functions for client teams. The role combines front-line service with behind-the-scenes operations in a fast-paced environment.

Schedule is Monday–Friday, 8:00am–5:00pm, with requirements to lift up to 50 lbs, manage multiple tasks, and ensure timely delivery. Strong customer service, communication, and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of office services experience.
• Skilled in use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills are required.
• Good written and verbal communication skills.
• Attention to detail with good organizational skills.
• Must meet deadlines and complete all projects.
• Ability to handle confidential information.
• Able to make independent decisions per business needs.
• Good problem-solving skills and know when to escalate.
• Must work well in a team environment.
• Interact effectively with multi-functional and diverse backgrounds.
• Able to work in a fast-paced environment.
• Self-motivated with a positive can-do attitude.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting.
• Perform office services tasks including reprographics, mail and intake.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs on a regular basis.
• Prioritize workflow.
• Perform quality assurance on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, by phone, or electronically.
• Adhere to policies and use cost-efficient practices.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Deadline driven

Self-motivated

Organizational skills

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Digital reprographics

Job description

RRD is seeking an Office Services Associate to provide daily back-office support including reprographics, mail, and intake functions for client teams. The role combines front-line service with behind-the-scenes operations in a fast-paced environment.

Schedule is Monday–Friday, 8:00am–5:00pm, with requirements to lift up to 50 lbs, manage multiple tasks, and ensure timely delivery. Strong customer service, communication, and teamwork are essential.