Client-Facing Office Services Lead — Onsite

SmartRecruiters, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

RRD, a provider of marketing, packaging and business services, seeks a Senior Office Services Associate in Washington, DC. The role focuses on mailroom operations, supply management, client interactions, and office services tasks with a fixed 11:00 AM–8:00 PM schedule onsite.

Responsibilities include reprographics, ticketing accuracy, relationship building with clients, and adherence to site policies in a collaborative team.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year mail room and office services experience in a large corporate environment.
• Knowledge of mail, phone, email, reprographics and mail equipment.
• Strong customer service and professional communication.
• Ability to meet deadlines and maintain client satisfaction.
• Team player with ability to work with diverse backgrounds.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting.
• Perform reprographics, mail and intake tasks per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.
• Meet contracted deadlines for all work.
• Troubleshoot equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow and perform quality assurance.
• Load machines with paper, toner and supplies.
• Answer calls, emails, and place service calls.
• Interact with clients in person or remotely.
• Follow Williams Lea and client site policies.
• Use equipment cost-effectively.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Attention to detail

Self-motivated

Time management

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics

Office software

Job description

RRD, a provider of marketing, packaging and business services, seeks a Senior Office Services Associate in Washington, DC. The role focuses on mailroom operations, supply management, client interactions, and office services tasks with a fixed 11:00 AM–8:00 PM schedule onsite.

Responsibilities include reprographics, ticketing accuracy, relationship building with clients, and adherence to site policies in a collaborative team.