Onsite Office Services Lead: Mailroom & Reprographics

Rrdonnelley; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

RRD is seeking a Senior Office Services Associate to deliver day-to-day office support with a focus on mailroom operations, reprographics, supply management, and client interaction. This highly collaborative, client-facing role requires professionalism and strong teamwork within an established team in Washington, DC.

The position is fully onsite with a fixed schedule 11:00 AM to 8:00 PM, Monday through Friday, 40 hours weekly, supporting multiple service lines as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year mail room and office services experience preferred in a legal, banking, or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain and enhance relationships.
• Strong written and verbal communication with professional phone and email etiquette.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs on a regular basis.
• Interact with clients in person, over the phone or electronically.

Skills

Customer service

Communication skills

Teamwork

Able to lift up to 50 lbs

Education

High school diploma or equivalent

Job description

RRD is seeking a Senior Office Services Associate to deliver day-to-day office support with a focus on mailroom operations, reprographics, supply management, and client interaction. This highly collaborative, client-facing role requires professionalism and strong teamwork within an established team in Washington, DC.

The position is fully onsite with a fixed schedule 11:00 AM to 8:00 PM, Monday through Friday, 40 hours weekly, supporting multiple service lines as needed.