Senior Office Leader — Home Care Operations

Cornerstone Caregiving; Sioux City (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Growth bonus

12 days PTO annually

Phone stipend

Job summary

Cornerstone Caregiving in the United States seeks an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, and staff development. You will partner with the Operating Director to ensure client care quality, effective communication with Home Base, and a cohesive team environment.

You will onboard and coach office managers, conduct regular reviews, manage on-call rotations, and oversee payroll notes and documentation while maintaining Cornerstone’s standards.

Qualifications

• Bachelor’s degree preferred but not required.
• 2+ years of management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Responsibilities

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity and consistent performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership and oversee payroll notes and shift verification.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.

Skills

Leadership

Operations mgmt

Staff development

Healthcare/home care

Google Workspace

Recruiting

Scheduling

Performance reviews

Communication

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving in the United States seeks an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, and staff development. You will partner with the Operating Director to ensure client care quality, effective communication with Home Base, and a cohesive team environment.

You will onboard and coach office managers, conduct regular reviews, manage on-call rotations, and oversee payroll notes and documentation while maintaining Cornerstone’s standards.