Operations Lead & People Coach — Assistant Operating Director

Cornerstone Caregiving; Hartford (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Growth bonus

12 days of PTO annually

Phone stipend

Leadership development, mentorship, &_

Job summary

Cornerstone Caregiving seeks an Assistant Operating Director (AOD) to lead in-office operations in the Hartford region. This leadership role reports to the Operating Director and covers scheduling, staff development, client care quality, and coordination with Home Base.

You will coach staff, run reviews, onboard managers, handle escalations, and ensure state compliance. Healthcare/home care experience and the ability to manage multiple priorities in a fast-paced setting are essential.

Qualifications

• Bachelor’s degree preferred but not required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Responsibilities

• Lead in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base.
• Oversee scheduling operations for timely coverage and excellent client experience.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Onboard and train new office managers.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.

Skills

Leadership

Operations management

Staff development

Scheduling

Hiring & recruiting

Education

Bachelor’s Degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving seeks an Assistant Operating Director (AOD) to lead in-office operations in the Hartford region. This leadership role reports to the Operating Director and covers scheduling, staff development, client care quality, and coordination with Home Base.

You will coach staff, run reviews, onboard managers, handle escalations, and ensure state compliance. Healthcare/home care experience and the ability to manage multiple priorities in a fast-paced setting are essential.