Senior NYC Workplace Experience Lead

impact.com; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

RSUs

Coursera subscription

Parental leave

Technology stipend

Gym reimbursement

Job summary

impact.com is seeking a Senior Workplace Experience Manager for our NYC office, a ~200‑person hub. You will own day‑to‑day operations, hospitality, and strategic planning, shaping the workplace as the company grows.

This in‑office role requires leadership, vendor management, and a strong focus on culture. You will partner with People/HR, IT, Finance, and executives to align workplace strategy with business goals, set SOPs, manage budgets, and plan events that engage 200 colleagues and visiting

Qualifications

• Bachelor’s degree (or equivalent) and 5+ years of experience managing an office, workplace operations, facilities, hospitality, or employee experience.
• Proactive, roll‑up‑your‑sleeves mindset with both hands‑on work and strategic planning.
• Experience managing multiple budgets (six‑figure+), including vendor negotiations and forecasting.
• Strong project management skills and ability to coordinate cross‑functional stakeholders.
• Deep knowledge of office operations, health and safety compliance, space planning, and vendor management.
• Excellent relationship‑building and communication skills across all levels.
• Strategic mindset linking daily execution to long‑term workplace goals.
• Proficiency with Google Workspace or Microsoft Office and project management tools.

Responsibilities

• Own day‑to‑day operations of the NYC office for ~200 employees and visitors.
• Oversee mail, supplies, equipment maintenance, and conference room logistics.
• Manage lunch delivery program and catering partners.
• Coordinate relationships with building management, landlords, and external vendors, including contract negotiations.
• Coordinate IT infrastructure projects with the tech team, including AV and workspace tech.
• Define standard operating procedures and continuously improve service quality.
• Lead hospitality programs for employees and guests from reception to meeting rooms.
• Plan office events and onboarding experiences to foster culture and belonging.
• Partner with HR, IT, Finance, and leadership to align workplace strategy with business goals.
• Track budgets and report quarterly forecasts; drive cost optimization while maintaining quality.
• Develop workplace strategy that reinforces culture and employee connection.
• Support after-hours events and on-call emergencies as needed.

Skills

Office operations

Vendor management

Budget management

Project management

Hospitality and events

Communication

Facilities knowledge

Strategic planning

People skills

Education

Bachelor’s degree (or equivalent)

Tools

Google Workspace

Microsoft Office

Project management platforms

Ticketing systems

AV systems

Job description

impact.com is seeking a Senior Workplace Experience Manager for our NYC office, a ~200‑person hub. You will own day‑to‑day operations, hospitality, and strategic planning, shaping the workplace as the company grows.

This in‑office role requires leadership, vendor management, and a strong focus on culture. You will partner with People/HR, IT, Finance, and executives to align workplace strategy with business goals, set SOPs, manage budgets, and plan events that engage 200 colleagues and visiting