Junior NOC Network Administrator

ASM Research, An Accenture Federal Services Company; Little Rock (AR); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Junior NOC Network Administrator to monitor servers and core services, perform basic troubleshooting, and assist with routine maintenance under guidance. The role supports patching, backups, user management, and incident documentation in a federal IT environment.

Ideal candidates have a Bachelor’s degree or equivalent, familiarity with monitoring tools, and strong communication skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• 0-3 years of experience in junior system administration, NOC support, or similar infrastructure operations roles focused on monitoring and first-line remediation.
• Foundational understanding of system administration concepts, including user and group management, file system permissions, basic networking, and routine health checks for Windows and/or Linux servers.
• Training or practical experience with system monitoring tools, ticketing systems, backup solutions, and basic virtualization concepts.
• Good analytical, problem-solving, and communication skills, with the ability to work effectively under pressure and document system configurations, changes, and incidents accurately.

Responsibilities

• Monitor servers, operating systems, and core services using monitoring and ticketing tools, reviewing alerts, opening and updating tickets, and prioritizing actions based on business impact.
• Execute standard operating procedures for routine system administration tasks, including patching, basic configuration changes, service restarts, backup verification, and user and group management.
• Assist with troubleshooting common system issues such as resource exhaustion, service failures, login problems, and connectivity issues, escalating incidents that exceed runbook guidance.
• Maintain accurate system documentation, including inventories, configuration baselines, change records, and incident logs to support compliance and repeatable operations.
• Participate in coordinated incident response, backup and recovery activities, and security-related monitoring tasks that intersect with system administration.
• Collaborate with network and security teams to gather diagnostic information, implement corrective actions, and validate restoration of affected services.
• Support adherence to incident, change, and configuration management processes, ensuring that activities are properly recorded and approved.

Skills

Analytical skills

Problem-solving

Communication skills

Documentation

Education

Bachelor's degree in CS/IT or related field

Tools

Monitoring tools

Ticketing systems

Backup solutions

Virtualization basics

Job description

ASM Research, An Accenture Federal Services Company is seeking a Junior NOC Network Administrator to monitor servers and core services, perform basic troubleshooting, and assist with routine maintenance under guidance. The role supports patching, backups, user management, and incident documentation in a federal IT environment.

Ideal candidates have a Bachelor’s degree or equivalent, familiarity with monitoring tools, and strong communication skills.