Senior Network Security Services Engineer

Fortinet, Inc.

Whippany (NJ)

On-site

USD 166,000 - 203,000

Full time

4 days ago

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Job summary

Fortinet, Inc. is seeking a Professional Services Engineer to join our Professional Services team in the United States. The role partners with end users to define daily activities, support Fortinet products, and drive migrations, upgrades, and test plans.

Ideal candidates have 7+ years in LAN/WAN consulting and 5+ years with security products, plus Fortinet experience. Strong troubleshooting, communication, and teamwork are essential; travel may be required.

Qualifications

Bachelor's degree required; 7+ years LAN/WAN/Internet consulting, support or administration; 5+ years with network security products; 2+ years Fortinet experience.
Excellent troubleshooting and problem-solving skills; strong communication and presentation abilities; able to work independently and in a team.

Responsibilities

Assisting client staff with day to day Fortinet products operation/ support
Development of methods of procedure (MOPs) for migrations, upgrades and updates
Development of test plans and test new features and/or releases
Verifying configurations and implementing best practices
Performing interoperability evaluation of devices that interact with Fortinet products
Training and knowledge transfer to client staff
Develop and maintain core competency on Fortinet's product line and technologies
Resolves and/or escalates issues in a timely fashion