Professional Services Engineer

Fortinet, Inc.; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity company in the United States is seeking Professional Services Engineers to support clients with Fortinet products. As a consultant, you will assist clients in daily operations, develop procedures for upgrades, and conduct training sessions. The ideal candidate will have extensive experience in network security, including familiarity with Fortinet solutions, and must possess excellent communication skills. This role requires flexibility and the ability to work independently as well as part of a team.

Qualifications

• 7+ years experience in LAN/WAN/Internet consulting, support and/or administration.
• 5+ years experience with Network Security Products.
• 2+ years experience with Fortinet products.

Responsibilities

• Assist client staff with daily Fortinet product operations.
• Develop methods of procedure (MOPs) for migrations and upgrades.
• Train and provide knowledge transfer to client staff.

Skills

Network Security Products

Troubleshooting skills

Oral communication

Independent work

Team-oriented collaboration

Education

Bachelor's Degree in Computer Science

Job description

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

Job Responsibilities

The Professional Services Consultant daily activities include but are not limited to:

• Assisting client staff with day to day Fortinet products operation/ support
• Development of methods of procedure (MOPs) for migrations, upgrades and updates
• Development of test plans and test new features and/or releases
• Verifying configurations and implementing best practices
• Performing interoperability evaluation of devices that interact with Fortinet products
• Training and knowledge transfer to client staff
• Develop and maintain core competency on Fortinet’s product line and technologies
• Resolves and/or escalates issues in a timely fashion

Requirements

• 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
• 5+ Years experience with Network Security Products
• 2+ Years experience with Fortinet products
• Experience working as a Professional Services Consultant/ Engineer a plus
• Solid understanding of security and networking principals and technologies such as:
  • Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi
  • Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
• Excellent troubleshooting skills
• Outstanding oral communication and presentation skills
• Experience at working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Ability to bring project to successful completion through political sensitivity
• Strong commitment and self-driven individual
• Able to travel as needed

Education

• Bachelor's Degree in Computer Science, Software Engineering or related work related experience