Professional Services Engineer

Fortinet, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A leading cybersecurity company is seeking a Professional Services Engineer in the United States. In this role, you will provide support to clients using Fortinet products and develop procedures for effective operations. The ideal candidate has over 7 years of experience in network consulting and 2 years with Fortinet products. You will be responsible for troubleshooting, training clients, and ensuring best practices in network security. This position requires strong communication and problem-solving skills.

Qualifications

• 7+ years experience in LAN/WAN/Internet consulting, support and/or administration.
• 2+ years experience with Fortinet products.
• Experience as a Professional Services Consultant/Engineer.

Responsibilities

• Assist client staff with operation/support of Fortinet products.
• Develop methods of procedure for migrations and updates.
• Train and transfer knowledge to client staff.

Skills

LAN/WAN/Internet consulting

Network Security Products

Troubleshooting skills

Oral communication

Collaboration

Problem-solving

Flexibility

Education

Bachelor's Degree in Computer Science

Job description

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

Job Responsibilities

The Professional Services Consultant daily activities include but are not limited to:

• Assisting client staff with day to day Fortinet products operation/ support
• Development of methods of procedure (MOPs) for migrations, upgrades and updates
• Development of test plans and test new features and/or releases
• Verifying configurations and implementing best practices
• Performing interoperability evaluation of devices that interact with Fortinet products
• Training and knowledge transfer to client staff
• Develop and maintain core competency on Fortinet’s product line and technologies
• Resolves and/or escalates issues in a timely fashion

Requirements

• 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
• 5+ Years experience with Network Security Products
• 2+ Years experience with Fortinet products
• Experience working as a Professional Services Consultant/ Engineer a plus
• Solid understanding of security and networking principals and technologies such as:
  • Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi
  • Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
• Excellent troubleshooting skills
• Outstanding oral communication and presentation skills
• Experience at working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Ability to bring project to successful completion through political sensitivity
• Strong commitment and self-driven individual
• Able to travel as needed

Education

• Bachelor's Degree in Computer Science, Software Engineering or related work related experience