Senior Network Security Professional Services Engineer

Fortinet; Sunnyvale (CA); On-site; USD 166,000 - 203,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid holidays

Vacation time

Sick time

Comprehensive leave program

Job summary

Fortinet is expanding its Professional Services team in the US. The Professional Services Engineer will work directly with end users to define daily activities and ensure Fortinet product operations run smoothly.

The role emphasizes hands-on support, migration/MOP development, test planning, configuration verification, and knowledge transfer to client staff. Strong communication and the ability to adapt to changing priorities are required.

Qualifications

• 7+ years experience in LAN/WAN / Internet consulting, support and/or administration.
• 5+ years experience with Network Security Products.
• 2+ years experience with Fortinet products.
• Experience as a Professional Services Consultant/Engineer is a plus.
• Strong understanding of security and networking concepts (Firewall, IPS, VPN, AntiVirus, Web Filtering).
• Excellent troubleshooting and communications skills.
• Ability to work independently or in a team and handle shifting priorities.

Responsibilities

• Assisting client staff with day to day Fortinet products operation/ support.
• Development of methods of procedure (MOPs) for migrations, upgrades and updates.
• Development of test plans and test new features and/or releases.
• Verifying configurations and implementing best practices.
• Performing interoperability evaluation of devices that interact with Fortinet products.
• Training and knowledge transfer to client staff.
• Develop and maintain core competency on Fortinet's product line and technologies.
• Resolves and/or escalates issues in a timely fashion.

Skills

LAN/WAN networks

Network security

Fortinet product knowledge

Communication skills

Travel readiness

Independent & collaborative

Education

Bachelor's Degree in CS, Software Engineering, or related field

Tools

Fortinet products

MOPs development

Job description

Fortinet is expanding its Professional Services team in the US. The Professional Services Engineer will work directly with end users to define daily activities and ensure Fortinet product operations run smoothly.

The role emphasizes hands-on support, migration/MOP development, test planning, configuration verification, and knowledge transfer to client staff. Strong communication and the ability to adapt to changing priorities are required.