Senior Network Escalation Engineer, Switching - Herndon, VA - Active TS/SCI Required

SOC LLC; Herndon (VA); On-site; USD 126,000 - 180,000; Full time

Job summary

SOC LLC, a premier provider of cleared talent for the Federal Government, seeks a Senior Technical Escalation Engineer in Herndon, VA. The role centers on Juniper Enterprise/Data Center switching (EX/QFX) with strong root-cause analysis and executive-level collaboration.

You will partner with Engineering and Support teams to resolve complex issues, drive product improvements, and mentor junior staff in a mission-critical government environment. On-site work is required.

Qualifications

• 10+ years of enterprise networking experience.
• Active TS/SCI clearance required.
• On-site 5 days/week in Herndon, VA.
• Deep expertise with Juniper EX and QFX platforms.
• Strong knowledge of EVPN/VXLAN, BGP, OSPF, and data center fabrics.
• Experience in senior escalation, TAC, Tier 3, or Advanced Services roles.
• Experience in mission-critical Federal/Intelligence environments.
• Bachelor's degree in Computer Science, IT, Engineering, or related field.

Responsibilities

• Lead resolution of high-priority and executive-level customer escalations.
• Serve as a senior GovTAC escalation point for Federal customers using Juniper technologies.
• Drive troubleshooting during Severity 1 incidents and outages.
• Perform advanced root cause analysis across networking, software, and hardware.
• Analyze captures, logs, protocols, and diagnostics to isolate issues.
• Reproduce issues in labs and verify fixes with Engineering.
• Develop mitigations, workarounds, and long-term actions.
• Collaborate with Engineering on defects and product improvements.
• Mentor engineers and share technical best practices.
• Act as trusted advisor to customers and stakeholders.
• Create documentation and scalable support processes to improve throughput.

Skills

EVPN/VXLAN

BGP

OSPF

Juniper EX

Juniper QFX

Packet analysis

Root cause analysis

Technical leadership

Customer escalation

Python

Education

Bachelor's degree

Tools

Juniper OS

Lab environments

Job description

Supporting the Federal Government, contractors and subcontractors
by delivering the industry’s best cleared talent and staffing resources.

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Senior Network Escalation Engineer is needed for a DIRECT HIRE opportunity with SOC's client in Herndon, VA
Must have Active TS/SCI Clearance
Job Description:
We are seeking a Senior Technical Escalation Engineer to support mission-critical Federal customer environments leveraging Juniper Enterprise and Data Center networking solutions. In this highly visible role, you will lead the resolution of complex customer issues, drive root cause analysis, and serve as the senior technical authority during critical outages and executive-level escalations.
This position is focused on supporting Juniper Enterprise and Data Center Switching technologies, primarily EX and QFX platforms, within highly secure Federal and Intelligence Community environments. The successful candidate will possess deep switching expertise, advanced troubleshooting capabilities, and experience managing complex customer escalations in production networks
You will partner closely with customers, Engineering, Product Management, and Support teams to resolve technical challenges, improve product quality, and deliver exceptional customer outcomes.
What You'll Do

• Lead resolution of high-priority and executive-level customer escalations.
• Serve as a senior GovTAC escalation point for Federal customers using Juniper switching technologies.
• Drive troubleshooting efforts during Severity 1 incidents and production outages.
• Perform advanced root cause analysis across networking, software, and hardware domains.
• Analyze packet captures, logs, protocol behavior, and system diagnostics to isolate complex issues.
• Reproduce customer-reported issues in lab environments and partner directly with Engineering teams to identify defects and validate fixes.
• Develop mitigations, workarounds, and long-term corrective actions.
• Collaborate directly with Engineering teams on defect identification, mitigation strategies, and product improvements.
• Mentor engineers and contribute to technical best practices and knowledge sharing.
• Act as a trusted technical advisor for customers and internal stakeholders.
• Drive operational excellence by developing technical documentation, knowledge base articles, repeatable troubleshooting methodologies, and scalable support processes that improve team effectiveness and streamline future customer support and escalation activities

Requirements

• TS/SCI security clearance at time of hire
• Comfortable being on-site 5 days a week in Herndon, VA from 9AM-5PM EST.
• 10+ years of enterprise networking experience supporting large-scale production environments.
• 5+ years of switching experience
• 5+ years in a senior escalation, TAC, Tier 3 Support, or Advanced Services role.
• Deep expertise with Juniper EX and QFX platforms.
• Strong knowledge of EVPN/VXLAN, BGP, OSPF, Layer 2/Layer 3 networking, and data center fabrics.
• Demonstrated experience performing advanced root cause analysis across networking, software, and hardware domains.
• Strong packet analysis and protocol troubleshooting skills, including analysis of packet captures, logs, and system diagnostics.
• Experience reproducing customer-reported issues in laboratory environments and partnering directly with Engineering teams to identify defects and validate fixes
• Experience supporting mission-critical Federal, DoD, Intelligence Community, or other secure environments.
• Strong communication skills with the ability to manage technical and executive stakeholders during critical situations.
• Preferable Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience with Juniper EX and QFX platforms.
• Experience troubleshooting EVPN/VXLAN fabrics in production environments.
• Experience working directly with engineering teams to identify software and hardware defects, validate fixes, and improve product quality.
• Python or network automation experience.
• JNCIP, JNCIE, CCNP, or CCIE certifications.

Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.
Estimated Min Rate: $126,000.00
Estimated Max Rate: $180,000.00
Estimated Min Rate: $126000.00
Estimated Max Rate: $180000.00